I am an actor
As an actor you’re probably using Castify to upload an audition to send on to a casting professional – to do this you should sign up for a basic account. It is free to create a basic account.
The basic account limits the maximum files size you can upload to 500 megabits. If your video file is larger than this you will need to sign up for a plus account which has no restrictions on file size.

I am a casting professional
Email us at hello@mycastify or use the Contact Us form and we will set you up with an account for free!

I am an agent
As an agent, depending on what you wish to use Castify for will depend on the type of account you will need. If you intend to upload videos on behalf of your clients, either a basic or plus account will suffice. If however you would like to access the project management functions then you will need to upgrade to a professional account. Find out how Castify can help you as an agent here.

If you don’t have a spotlight link, you should put your email address or agents email address in the field so that a casting professional can contact you.

To send a video directly to a casting professional, you will need a six digit project key for the role they are casting. If you do not have this key you should speak to your agent or the casting professional to obtain it.

If your video isn’t uploading, there is a chance that the file size is too large for the account you have. Basic accounts restrict individual file uploads to 500MB. Double check the size of the video and if it exceeds 500MB either reduce the file size using a video compressor or upgrade to a plus account.

It might be the case that your video has uploaded but the page has not refreshed. To remedy this, head over to “my uploads” in your dashboard and check to see if your video is there.

If you’re receiving an error message, try uploading the video in a different web browser.

If this is not the case then please get in contact hello@mycastify.com

You can edit your video in the “my uploads” page in the dashboard. Underneath the thumbnail of your video there is an edit button which will allow you to change the title of the video.

Once you’ve submitted a video to a casting project, you will receive a notification in the top right hand side of the web page.

Head over to your dashboard and look inside “my projects” as soon as a video has been sent it will appear in your project folder.

There are no restrictions to the number of videos that you can upload, however there are restrictions to the file size.

In your dashboard you can find all the videos you have uploaded in the “my uploads” tab.

We accept all major cards as a payment method, We do however we use PayPal as a merchant intermediary,

A casting project is a folder created by a casting professional for a role they are casting for.

For example, if Mr A was casting for the role of PlantMan in a new series called PowerPlants, he may create a casting project called PowerPlants, with the with the role PlantMan.

In this newly created project a unique six digit code will be generated which can be passed onto actors and agents so that they can submit auditions directly into the casting project.

Once you’ve created a casting project the project key will automatically be generated. Go into the project folder and underneath the project name, the key will show.

If the casting professional does not use Castify, as an actor you can still upload your videos and send a URL of the video to the casting professional/ agent via email.

Once in the dashboard go to the “my projects” page and you should have a list of your casting projects on the left hand side. Click the project you would like to edit and once in it at the top of the page you will see “edit” next to the name of the project where you can change the name.

Once you are logged in, in the top right hand corner your name should appear with the dropdown arrow. Click the arrow and the option to edit your profile should appear.

The option to put a Spotlight link in is only optional – It just means that a casting director will need to contact you via email.

For a basic account, you will not be able to upload files larger than 400Mb.

For a plus and professional account there should be no limit on the upload size.

There are two ways of using a project key.

The first way is underneath the video thumbnail in “my projects” in your dashboard there is an option to share the video. That will pop up a box that asks for the project key.

The second way is on the video player screen, underneath the video there should be the option to share the video, Once you click the share button a box will pop up asking for the project key.